With Skiplino’s Queue Management System, you can manage your queues and increase customer satisfaction by reducing the waiting time and increasing remote bookings for your branches.
Experience increased productivity and streamline your operations with Skiplino’s groundbreaking Queue Management System.
Customers secure their place in the queue and receive confirmation of their expected wait time. Remote customers can book a slot via mobile app or web link, and walk-in customers can use an on-site tablet.
Using the Skiplino agent interface, service providers gain insights about incoming customers in advance so they can prepare for each interaction. Agents use the system to call customers who are next in line, then deliver a swift and personalized service.
Remote booking customers can receive push notifications to their smartphone, and walk-in customers can receive email or SMS alerts.
Skiplino’s Queue Management System collects valuable data and insights into staff performance, location productivity, and customer behavior. You can monitor business performance in real-time and make informed decisions to achieve your goals.
Turn Your Queue Into An Asset
Customers remotely secure their spot in the queue via their smartphone, or a customised web link, without having to stand in line or speak to a representative.
Customers who arrive at your premises secure their spot in the queue with an on-site tablet, without needing to wait in line first.
All mobile app users receive smartphone notifications with their ticket number, an estimated wait time, and updates of their place in the queue.
Walk-in and web booking customers can receive SMS or email alerts.
Customers watch the queue status updates in real-time on a TV display and see when they are next in line.
After every interaction, customers can give agents detailed feedback using the Skiplino app or SMS.
Tailor the available options for your agents to match your business needs, enhancing operational efficiency and effectiveness.
Agents conveniently view personal information and query details of their upcoming customers on their screens, streamlining the process by minimizing paper forms and preliminary questions.
Track, measure, and review business analytics in real-time for data-driven decisions.
Customer feedback for each employee is stored and applied to ongoing reports to monitor individual agent and branch performance.
Within a half-hour, you can start operating your branch smoothly without requiring any specialized equipment.
Banks and financial institutions must deliver efficient and personalized services at every branch. Skiplino is the perfect tool for financial institutions to eliminate queues and ensure customer satisfaction.
With many locations and customer agents, how can telecom companies ensure a consistent quality of service? With Skiplino’s Queue Management System, management of performance and productivity across all locations is possible.
Government agencies are notorious for long queues and unnecessary waiting time. Use Skiplino Queue Management System for swift, effective, and contactless customer service.
Schools and colleges face the challenge of hosting special events and registration days. With the support of a Queue Management System, crowd management and large-scale administration can be managed effortlessly.
Skiplino’s Queue Management System empowers insurance companies to streamline customer service, reduce waiting times, and optimize claims handling. Enhance the customer experience by eliminating queues and improving efficiency.
Service centers can enhance their customer service experience with Skiplino’s Queue Management System. QMS enables businesses to efficiently manage customer queues, providing services such as appointment scheduling, ticketing systems, and real-time analytics. By implementing QMS, service centers can offer personalized and streamlined support to customers, reducing wait times and enhancing overall customer satisfaction.
Purpose-built apps for every business in any industry
Have customers arrived without having an advanced booking on Skiplino mobile app? No problem! With Skiplino’s walk-in app, customers can book their queue ticket on arrival and receive SMS, email, and printed tickets.
This means staff don’t have to repeat demonstrations or restrict access to app-users. With a tablet at the site entrance, businesses can create the same seamless experience for all customers.
Customers want to see the progress of the queue. With Skiplino’s Display app, customers can see queue updates in real-time.
The Display app announces the up-next queue ticket using the customer’s preferred language. This creates a personalized experience and saves staff time.
With the Skiplino Admin App, agents and managers can gain insights of the organization, tickets, service, and performance. Simply choose a timeframe’s activity to view.
Customer feedback provides valuable opportunities for business improvement.
Skiplino’s Desk app displays the called ticket and allows customers to rate their experience with a business before leaving the premises. Attach tablet devices to agents’ desks and gain extraordinary insights.
Agents can also display called tickets at their individual desks to help customers find their server.
Create a satisfying experience for customers before they step through the doors.
The Mobile app allows customers to remotely secure a spot in the queue, or book appointments at the most suitable time.
This is account management, location monitoring, service reviews, message scheduling, and content organization in one responsive web portal.
With real-time dashboards and advanced reporting capability, managers can use actionable data to drive business performance and enhance services.
|Cost Per Month
|Number of Services
|Number of Tickets
|Number of Users
|Type of Reports
Overview Reports, Analytics Reports, Tickets Reports
Overview Reports, Analytics Reports, Tickets Reports, Users Reports, Stats Reports, Export Reports, Comparisons Reports, Live Reports
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